Customer Satisfaction and Principal Surveys

SHS customers include students, principals and campus staff. Efforts to survey parents have been included in the AISD parent satisfaction survey instrument. SHS seeks feedback from all of these groups to monitor customer satisfaction.

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Survey results reflect principals’ high satisfaction with school nurses. Over the last two years there has been a decrease in participation from principals, which may have affected results. Principals who express specific concerns receive direct follow-up from Clinical Managers.

Staff Surveys

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AISD Staff satisfaction results indicate high satisfaction with training they receive from SHS staff.

Student Surveys

Middle and high school students seen in the health room during a two week period in late March-early April are typically surveyed to assess their satisfaction with services. The survey was not conducted in SY 2010-11 due to other programmatic priorities, but the survey was resumed in SY 2011-12. The survey will be conducted bi-annually, with the next one being conducted in SY 2013-14.

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Student perceptions reflect that SHS staff provide a high degree of respect and privacy to students and their parents. The availability and timeliness of care are also highly rated.

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Students who complete satisfaction surveys are also asked about other needs they may have. Comparing SY 2011-12 results with prior years, an elevated percentage of surveyed students identified needs for weight management, feeling safe from bullying, managing conflict and dealing with depression. AISD, SHS and other community partners are working to address these needs for students at the campus level.

Quality improvement recommendations are made based on findings in this report. They form the focus for improvement efforts in the coming year. Recommendations are available upon request from Children’s/AISD Student Health Services.