Frequently Asked Questions

My Seton Health Frequently Asked Questions

My Seton Health Overview

1. What is My Seton Health?

My Seton Health is a secure patient portal that allows you access to your child’s health information. Through My Seton Health, you can access educational materials, view upcoming Seton Health System appointments, and view your child’s current medications, allergies, immunizations, health issues, and past lab results.

2. How can I enroll for My Seton Health?

You can enroll for My Seton Health at any Ascension Seton or Dell Children’s location. Patients 18 and older will need to sign a Patient Portal Adult Form (Form A) and provide your email address. At that time, in order to ensure the security of your information, you will also be asked to provide a government issued ID.

To complete the registration, an email invitation with a secure, unique link will be sent to you. When you click the link, follow the following prompts: 

  • Confirm your name 
  • Confirm your date of birth and patients birth year 
  • Create a username and password
  • Select a security question and answer in case you ever forget your password

3. Can I enroll to view my children’s medical information?

Yes, parents or guardians of children 0-12 years old can access their children’s health information on My Seton Health. You will need to sign a Patient Portal Minor Proxy Form (Form C). Under State and Federal law, parental access is terminated just before the child’s 13th birthday. A government issued ID will be required for verification purposes. 

Yes, parents or guardians of minors ages 13 through 17 years old can access their children’s health information on My Seton Health, with the consent of the minor child. Under State and Federal law there are certain types of medical information that the parent or guardian of a minor ages 13-17 may not view without the consent of the minor patient. Because of these requirements, you and your minor child will need to sign a Patient Portal Minor and Proxy Form (Form D). A government issued ID will be required from the parent for verification purposes.   

4. Can I give permission for someone else to view my medical information, such as my spouse or my adult child?

Yes, any patient age 13 years old or older can give “proxy” access to another individual. Both the patient and the proxy will need to sign a Patient Proxy Adult Form (Form B) for patients 18 years or older and Patient Portal Minor and Proxy Form (Form D) for patients ages 13-17 years old. The proxy is a person selected by the patient to have access to their health information via the portal. They are not required to be a relation, as long as the appropriate form is signed and scanned, the patient may choose a person to whom they are not related. 

5. Can I revoke (stop sharing) access previously given to a proxy (parent, spouse, etc.)

Yes, you can request proxy access revocation. You will need to submit Patient Portal Minor and Proxy Form (Form D) to Registration or Health Information Management.

The system will automatically revoke proxy access to a minors medical information upon turning 13 years old. You will have to give proxy consent, (Form D), for your proxy to continue viewing your medical records.

6. What form(s) do I need to sign to gain patient portal access?

Patient Portal Adult Form (Form A) 

  • Patients 18 years or older 
  • Access to their own portal 
  • Form signed or verbal consent documented; scan form 
  • Government issued ID required for verification purposes 

Patient Proxy Adult Form (Form B) 

  • Patients 18 years or older, giving access to parent/guardian 
  • Signed by patient and proxy and scanned 
  • Government issued ID required for verification purposes 
  • Use Form D to revoke access 

Patient Portal Minor Proxy Form (Form C) 

  • Patients 0-12 years old with parent/guardian requesting access 
  • Form signed and scanned 
  • Government issued ID required for verification purposes 

Patient Portal Minor and Proxy Form (Form D) 

  • Patients 13-17 years old with patient’s parent/guardian requesting access 
  • Signed by patient and proxy and scanned 
  • Government issued ID required for verification purposes 

7. Will the patient portal forms be integrated into the PX dashboards? 

Yes! The forms will be in the PX dashboard and will pass to Healthware at our integrated sites. The forms will be included in future waves of integration

8.How do I log into My Seton Health?

Once your account has been set up, you can access your My Seton Health account via the Internet at home, work, school, library, etc.  Just visit https://www.seton.net/mysetonhealth/ and click the Log In to My Seton Health button. You can log in using either your email address or the username that you created during registration.

9. Can I share my password with a family member so that they don’t need to sign up for proxy access?

No, this is not recommended. Each person should have his or her own My Seton Health account, that way, you will always have the choice in the future to stop sharing your information with another person.

10. How do I change my password?

  • Log in to My Seton Health
  • Navigate and click Account Settings in the upper right corner of the screen 
  • Click the “Change Settings with Cerner Health” link to change your password
  • Enter your current password and then your new password

11. What should I do if I change my email address?

Please be sure to promptly let Registration or Health Information Management know your new email address, to ensure that you do not miss any notifications. You can stop by any Ascension Seton location and fill out a new registration form. Then, we will send another invitation to your new email address. To ensure the privacy of your medical information, we cannot accept a change of email address over the phone.

12. What if I have questions or trouble accessing my information?

For assistance with logging into My Seton Health, please call the Support Line at (877) 621-8014, available 24 hours a day, 7 days a week. The Support Line can only help with technical questions and will not be able to help with medical questions. For specific questions about the medical information you see in My Seton Health, please call or send a message to your provider.

Viewing Your Health Information

13. Where does my health information come from?

All of your information is pulled directly from your electronic health record. You will see information from your visits to all Ascension Seton and Dell Children’s locations. It does not contain information from any visits to independent physicians’ offices outside of our organization, even if they are physicians who work with Ascension Seton and/or Dell Children’s. Also, information from Behavioral Health visits and sensitive lab studies are not displayed, due to strict privacy laws regarding that information.

14. How do I view my health information?

  • Click on the “health record” section to see an overview of current medications and allergies, immunizations, and health issues. As this information is added to the chart, it posts immediately to the portal (excluding labs). The “Health Record Summary” contains information about your medications, allergies, immunizations, health issues, and past procedures.
  • Click on “Results” to view your vitals and lab results. Once lab results have been verified that will post to the patient portal within 36 hours. 
  • Click on the “Documents” section to view summaries…. As documents are added to the chart, they post immediately upon provider signature, to the portal.
  • Click on the “Medications” section to view the list of all medications on the chart. As medications are added to the chart, it posts immediately to the portal.
  • Click on the “Procedures” section to view a list of all procedures documented. As procedures are listed in the patient chart, they post immediately in the portal.
  • Click on “Visit Summaries” to get a summation of visits to Seton Health. Each visit care summary contains all the documentation listed under the “Health Record” in the portal for care provided in that visit. Visit care summaries can be downloaded or sent via email and will post immediately to the portal.

15. Why don’t I see medications that I previously took or allergies that I used to have?

“Medications and Allergies” only show currently active information. They do not display past medications or allergies. At every visit, be sure to tell your provider about any changes in the medications you are taking so that My Seton Health will have the most up-to-date information.

16. What if my medical information is incorrect?

If you have any questions about the medical information you see in My Seton Health, please notify your provider, and or contact Health Information Management (HIM) at 512.324.1004

Communicating with your provider

Only Available to Texas Center for Pediatric and Congenital Heart Disease Clinic 

17. How do I send a message to my provider?

  • Select “Messaging” icon
  • Click on “Inbox”
  • Click “Send a Message”

18. Will my provider see my message immediately?

Each time you send a message, you will see a confirmation screen explaining that your message was sent to a particular secure, shared mailbox, known as a “pool.”  Responses to your message will be sent from that same pool.

The pool is available to your provider and his or her immediate team of nurses and medical assistants that way you can be assured of a prompt response, even if your provider is away from the office. Your provider’s team will be sure to handle your message in the most efficient way, just as they would if you had placed a phone call or left a voicemail message.

19. How soon can I expect a response?

We strive to answer all messages within two business days, sooner if possible. However, you should never use My Seton Health secure messaging for emergencies, urgent matters, or anything that needs attention the same day. Please call your clinic for any matters that need immediate attention. If you are experiencing a medical emergency, you should always call 911 or visit the nearest emergency department.

20. How will I know when I receive a response or when a new message is sent to me?

Whenever there is a response or a new message waiting for you on My Seton Health, an email notification will be sent to the email address you supplied upon registration. The message itself will only be available on My Seton Health. To protect the privacy of your medical information, we will never send medical information directly to your email account.

21. What if one of my providers isn’t listed?

We are working to equip all Ascension Seton and Dell Children’s providers with the messaging features of My Seton Health. If you do not see a particular provider listed, you will need to continue to contact those providers by telephone. You can still use My Seton Health to view your information.

Please note that secure messaging is intended for use with the providers that you already see for your ongoing care. This includes any of our clinic providers, such as primary care physicians, nurse practitioners, and specialty physicians. Secure messaging is not available to our emergency department physicians, urgent care physicians, or hospitalists, since their care is normally limited to a particular visit or hospital stay.

Viewing and Requesting Appointments

22. What appointments can I view?

The “View Upcoming Appointments” screen will show all of your future appointments at Ascension Seton and Dell Children’s locations. It will also show your upcoming outpatient appointments for most departments at Ascension Seton and Dell Children’s, including Medical Imaging, Physical Therapy, and many other specialty areas.

23. What appointments can I request?

Currently, you cannot request hospital appointments using My Seton Health. Please continue scheduling those appointments in the same manner that you have previously.

Cerner Health/Personal Health Record

24. What is Cerner Health?

Cerner is the company that provides our electronic medical record system, Cerner Millennium, and our patient portal, My Seton Health. The login ID that you create when registering for My Seton Health is sometimes referred to as a Cerner Health account.

25. What is a Personal Health Record (PHR)?

A Personal Health Record (PHR) gives you the ability to document, store, and manage your personal health-related information and records from any number of healthcare organizations. It is not the same as My Seton Health, which is a patient portal that displays information from Ascension Setons electronic health record.

26. How can I access the PHR?

By clicking on “Account” and then “Update Account Settings”, you can link to Cerner Health and access a PHR. This is entirely optional. Any information that you choose to store here is controlled only by you. Your Ascension Seton and Dell Children’s providers will not see this information unless you print it out and share it with them. Your health information from My Seton Health will not be automatically entered into the PHR.

When you are in the Cerner Health PHR, you can click the Return to “Back to Seton Healthcare Family” link at any time to return to My Seton Health.

27. Do I need to use the Cerner Health PHR as part of My Seton Health?

No, My Seton Health is completely separate from the Cerner Health PHR. The PHR is available only if you choose to use it. There is no need to use the PHR in order to receive the benefits of My Seton Health. Any information that you enter in the PHR will not be shared with Ascension Seton or Dell Children’s providers unless you print it out and share it with them.