Patient and Family Resources

Visitor Information

Visiting Hours

Due to Family Centered Care we do not have “visiting hours” for parents or siblings. To encourage a healing environment for our patients we do encourage family and community support to arrange their visit with the patient and their family. Our Main Entrance is open from 6:00 a.m. until 9:00 p.m.


For the health and healing of our children and everyone, no smoking is allowed anywhere on our premises, including all buildings, grounds and parking areas. Thank you for your help in providing a healthier environment for everyone.


The cafeteria, Thyme Out, is located on the first floor. The cafeteria will be open:

  • 6:30 a.m. – 7:30 p.m. Monday through Friday, with daily closings from 10 a.m. – 11 a.m.
  • 8 a.m. – 6:30 p.m. on the weekends.

Gift Shop/Retail Services

The Treehouse Gift Shop is located on the 3rd floor next to the main lobby. All proceeds support Dell Children’s Medical Center of Central Texas Volunteer Fundraising efforts. You can find a wide range of products, plus it’s a fun and whimsical experience for children and adults.

Hours of operation:

  • Monday through Friday 9 a.m. – 7 p.m.
  • Saturday 10 a.m. – 4 p.m.
  • Sunday 12 p.m. – 4 p.m.

Waiting Rooms

Family Lounges are outside every inpatient unit and can be used by patient, families, and their visitors. Each Family Lounge is equipped with a fridge for patient’s personal food, microwave, and a water/ice machine to provide a comforting space to families while they are with they are on site with their child. Outpatient areas of the hospital have waiting rooms with safe play options for children while they are waiting.