Dell Children’s NicView cameras allows 24/7 streaming video for parents with babies in the NICU


Keeping parents connected with babies while in the hospital

 Having a baby in the Neonatal Intensive Care Unit (NICU) can be challenging for parents, especially when they can’t always be at their newborn’s bedside. Now families at Dell Children’s Medical Center of Central Texas can virtually connect with their little one with new NicView cameras. NicView is an innovative camera system that allows parents to watch their infant in the NICU in real time via a secure online portal, any time of the day or night.

“The cameras help parents, siblings and relatives bond with their newborn,” said Sandra Cass, manager neonatal ICU. “Being able to connect, even when they can’t be there in person, helps reduce stress and anxiety often associated with being away from their baby.”

Yazmeen Tuskan’s baby Leo has been in Dell Children’s NICU for two months. Tuskan says it’s been a very difficult time the family, but the camera above Leo’s crib provides peace of mind.

“Just log on, it’s like 24/7, it’s real time, it’s anytime, anywhere, and you could sometimes be awake at two in the morning and I’m thinking of him, and I just reach out for my phone and I’m able to check him out, and able to see he’s being cared for, it’s like such a great reassurance,” said Tuskan.

“My husband and I can watch baby Leo at night when we’re at home, or even out having dinner. We still feel connected to him even when we’re not there,” said Tuskan. “Even my mother in Malaysia keeps a close watch on Leo, it’s a wonderful tool for families.”

30 cameras have been installed in the NICU. The cameras do not transmit sound and do not record video. Only identified, credentialed users have access to the images.