Who do I contact regarding a complaint?

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Dell Children’s Health Plan values your feedback. Dell Children’s Health Plan accepts provider complaints orally, as well as via mail, fax and email. Oral complaints may be submitted through Provider Services at 1-844-781-2343 or through local Provider Relations representatives. Written provider complaints should be mailed to the following address:

Dell Children’s Health Plan
1345 Philomena St., Suite 305
Austin, Texas 78723

Written complaints can also be sent to the attention of the Provider Relations or faxed to 512-380-7547. Complaints may also be sent in a secure email to dchpcomplaints@ascension.org.

If a provider is not satisfied with the resolution of the complaint by Dell Children’s Health Plan, a complaint may be submitted to the Health and Human Services Commission.