Information about Prior Authorization processing timeframes and Incomplete Prior Authorization Requests can be located in the Prior Authorization Requirements document linked below.
For questions, call Provider Services at 888-821-1108. Staff are available Monday through Friday from 8 a.m. to 5 p.m. Central time. Documentation and forms required for prior authorization requests are available on our provider website.
Member assistance with prior authorizations
Members who have questions regarding prior authorizations may contact Member Services at 888-596-0268 (TTY 711), available Monday through Friday from 7 a.m. to 6 p.m. Central time.