Coronavirus (COVID-19)

You’ve probably heard about coronavirus disease 2019 (COVID-19) and might be concerned. We’re sharing information about how you can protect yourself and the people you care about.

COVID-19 Vaccines

As new information about COVID-19 vaccines is released, we’ll be here to answer your questions. If you have Medicare, Medicaid or CHIP, you won’t have to pay for your COVID-19 vaccine. Activate your online account to stay up-to-date on the latest information.
Stay informed – activate your online account


Learn more about the COVID-19 vaccine

When will a COVID-19 vaccine be available?

The Food and Drug Administration (FDA) has authorized some COVID-19 vaccines and is working quickly to approve others. Learn more here.

Each state will decide how and when to distribute vaccines. People at most risk of contracting COVID-19 or developing complications of illness will likely receive vaccinations first. Right now, the CDC recommends that healthcare workers and residents of nursing homes and long-term-care facilities be the first Americans to receive the vaccine. Vaccination should be more widely available in early to mid-2021. We will keep you updated.

The CDC is working closely with state, tribal, local, and territorial health departments to make sure vaccines are available.

Will Dell Children’s Health Plan members have to pay for the vaccine?

No. If you have Medicare, Medicaid or CHIP, you won’t have to pay for your COVID-19 vaccine.

How do I know the new COVID-19 vaccines are safe once available?

COVID-19 vaccination will help keep you from getting COVID-19. Many thousands of people across the United States took part in research trials over many months. These trials show the FDA whether a vaccine is safe and effective, which it must be certain of before it will authorize or approve a vaccine for public use.

Researchers studied vaccine reactions and potential side effects throughout the trials. Their studies will continue after the vaccine receives approval. The FDA, CDC, and vaccine manufacturers will continue to monitor safety and quality.

Where can I find out more about the vaccine and its availability?

If you have Medicaid with us, you can activate your online account to get updates on COVID-19 vaccines. Activate your account.

Can I get the vaccine if I already had COVID-19?

Yes. Even if you’ve already had COVID-19, you could still benefit from the vaccine. You can talk to your primary care provider to see what they recommend. The CDC also has information about the benefits of the vaccine.

Learn more about COVID-19

What is COVID-19?

An airway and lung infection, similar to a cold.

What are the symptoms?

Similar to a cold or the flu. Mild to severe fever, cough and shortness of breath. Symptoms may appear 2-14 days after being around someone who has COVID-19.

How can I help protect myself?

The best way to prevent infection is to avoid being exposed to the virus. Check the CDC website at for up-to-date information. If you are traveling, visit for the CDC’s most current travel guidelines.

Good health habits can also help prevent and fight COVID-19. Here are some tips:

  • Washing your hands is the best way to avoid getting sick:
  • Wash often with soap and water for at least 20 seconds.
  • If you can’t use soap and water, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Clean and disinfect items and surfaces you touch often with regular household cleaning spray or a wipe.
  • Cover your cough or sneeze with a tissue, and throw away the tissue.
  • Stay home when you are sick.
  • Avoid touching your face.
  • Avoid close contact with people who are sick.

Are older adults, people with disabilities, and people with chronic health conditions at more risk of getting COVID-19?

Older adults, people with disabilities, and people who have severe chronic medical conditions like heart, lung or kidney disease seem to be at higher risk for more serious COVID-19 illness. We will support you and help you get the care you need.

What can I do to protect someone I am caring for?

If you’re caring for someone, be sure visitors take care to avoid causing any extra risk to you or them – keep unscented hand sanitizer by the door, or ask visitors to wash their hands. Wash your hands thoroughly and use unscented hand sanitizer before and after touching or feeding someone, or touching any mobility devices or equipment.

Do I need to wear a facemask?

Here’s what the Centers for Disease Control and Prevention says about wearing a facemask.

What if I have symptoms? Should I see my doctor?

Call your doctor if you develop a fever, have a cough, or have difficulty breathing. Tell them if you’ve been in close contact with a person who has COVID-19, or if you live in or have been to an area where the virus has spread.

Can’t reach your doctor? Call our 24-hour Nurse HelpLine 24 hours a day, 7 days a week at 1-888-596-0268 (TTY 711).

If I have Medicaid with Dell Children’s Health Plan, do I have to pay for the COVID-19 test?

Our Medicaid members do not have to pay anything for the COVID-19 test.

Do I have to get preapproval (prior authorization) for a COVID-19 test?

No, prior authorization is not required for COVID-19 testing.

What if I need to see a doctor who is not in my plan?

You should try to see your PCP or a doctor in your plan. We will pay for care you get from doctors outside your plan (called “out of network”) as long as the services are medically needed.

Are there limits to the care or services I can get during an epidemic?

No. If you have a Medicaid from us, your plan covers sick visits and tests.

I’m worried about running out of my medication. What can I do?

Do you have medicines you take regularly? Call the Pharmacy Member Services number on your ID card to find out what your options are.

Your health is important. Don’t stop taking your medicines as prescribed, and get your refills on time.

Other resources