Frequently Asked Questions

How much do I have to earn to qualify for CHIP or STAR?

  1. Find your family size on the left side of this chart. Follow that row to the right.
  2. Is your family’s income less than the monthly or yearly income shown in the orange Medicaid section?* If so, your children might get Medicaid.
  3. If your income is higher, follow the row to the green CHIP section. Your children might get CHIP if your income is less than the monthly or yearly income shown in the green section. Children of families that earn higher incomes may also qualify in some cases.

Income Qualification Chart

*Income is money you get paid before taxes are taken out. A family of one might be a child who does not live with a parent or other relative.

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How much does CHIP coverage cost?

Your family will pay no more than $50 a year. Some families pay nothing.

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How much do I pay to see the doctor? What other services require a co-payment?

Copayments for CHIP range on income levels

*STAR members are not responsible for paying covered services

Depending on your income you may have co-payments for some services such as prescription drugs and visits to the doctor or emergency room. Co-payments range from $3 to $25 for doctor office visits.

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How can I tell if my child’s current doctor, clinic or hospital accepts Dell Children’s Health Plan?

Check our Find a Doctor section. If you don’t see the doctor, clinic, or hospital you want please call Dell Children’s Health Plan Member Services at 888-596-0268.

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What is the difference between Medicaid (STAR) and CHIP?

Families with lower incomes may qualify for Medicaid. If your income is a little higher than what Medicaid allows, then you might be eligible for CHIP. Medicaid families do not have a copay. Some CHIP families, depending on their income, might have to pay from $3 to $35 to receive services.

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How do I check on the status of my application?

For CHIP or STAR call 211

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What if I never received my renewal packet?

For CHIP or STAR call 211

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What counties does Dell Children’s Health Plan cover?

Dell Children’s Health Plan offers CHIP & STAR in the following counties: Bastrop, Burnet, Caldwell, Fayette, Hays, Lee, Travis and Williamson.

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I’m already a member, but I have questions about services, who do I call?

You can call our Member Services Department at 888-596-0268.

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What if I have questions about my child’s health?

You should always ask your doctor about your child’s health. If you don’t know who your doctor is then call the Member Services Department at 888-596-0268. You can also call Dell Children’s Health Plan’s 24-Hour Nurse Advice Line at 888-596-0268. Our nurses are ready to help you 24 hours a day, seven days a week.

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What if I want to change my doctor?

You can call our Member Services Department at 888-596-0268.

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