Q: What should I keep in mind when choosing toys and/or supplies to donate to Dell?
A: Although our patients receive gifts during the holidays and for their birthdays, many of the donated items are also used in our playrooms and patient rooms throughout the year. Toys with fabric cannot be cleaned or used by multiple patients. Durable, manageable-sized toys are most appropriate. Please refer to our wish list for suggestions.
Q: Where, when, and how do I deliver my donation?
A: If the items you are donating are new, please feel free to drop them off at the information desk in the main lobby between the hours of 9 a.m. and 4 p.m. The information desk is straight ahead when you come in the main hospital entrance (under the hospital tower). When you arrive, the receptionist with have a “Donation Acknowledgment” form for you to fill out. Please take a moment to complete this form before leaving your donation.
Q: What about used toys?
A: Unfortunately, due to infection control and the safety of our patients, we are only able to give out newly purchased items.
Q: May I deliver my gift directly to the patients?
A: We apologize, but because of concerns for patient confidentiality and infection control, our donors are not allowed to deliver gifts directly to patients.
Q: Will someone pick up my donation?
A: Due to staffing and transportation limitations, Dell Children's staff is not able to pick up your donation. Donations and get well cards may be mailed to Dell Children's Medical Center, Attn: Child Life, 4900 Mueller Blvd., Austin, Texas 78723.
Q: May I donate sporting or other event tickets to patients and families?
A: We welcome ticket donations. The Child Life Department will distribute the tickets to the families. Please note, due to patient confidentiality tickets should be sent to the Child Life for distribution to families. Patients' names cannot be given for 'will call' pick up.
Additional Service Opportunities:
- Host a Special Event for patients and families
- Complete a service project outside the hospital
- Host a Birthday party benefiting the hospital
- Organize a book drive
Contact the main Child Life office for additional details.