- We accept American Express, Mastercard, VISA and Novus/Discover.
- All online and phone sales are final. No returns, refunds or exchanges.
- Each package as shown is not the exact item(s) that will be delivered to the patient. The pictures are a representation of what will be in the package. For example, a stuffed dog might be substituted for a stuffed bear at the same price.
- Stuffed animals and/or puzzles, books and activities, will be selected on the basis of the age and gender of your recipient.
- A specific balloon design may not be available but we will be happy to substitute in the same theme area, i.e. Get Well.
- Be sure to let us know your preferences by filling out the special requests section. We will do our best to honor your requests.
Processing of Orders:
- If a patient is in surgery and has not been assigned a room, we will deliver the gift at the earliest opportunity after a room assignment has been made.
- If a patient has been discharged before we process the order, you will be notified either by email or phone.
- If we are unable to locate the patient you will be notified either by phone or email.
Delivery of Orders:
- Deliveries are made within the Hospital only.
- There is no service charge for deliveries.
- Our delivery hours for online orders are 10am-5pm Monday-Friday. PLEASE NOTE: To place a gift order on a weekend, please call the gift shop directly at (512) 324-0147 for assistance. Weekend delivery hours for phone orders are 11am-3pm on Saturday and 1pm-3pm on Sunday.
- Orders received after delivery hours will be delivered the next business day.
- We are closed all major holidays.
- Gifts ordered online on holidays will be delivered the next business day.